Become A Member of Our Customer Care Team
Our Customer Care and Support Associate Teams focus on automotive, health and business support assistance, and are comprised of individuals who are ready to help those in need. Our ideal candidates are those who demonstrate:
→exceptional customer service skills→strong communication and listening abilities→the attitude that a caller’s needs are most important→solid computer literacy skills
Also, we need quick learners who can efficiently support their teams efficiently – as both as an independent thinker and collaborative team player.
Work Schedule & Environment
As a 24/7 operation, Sykes Assistance Services is looking for team members able to work varying shifts. You will be scheduled to work weekdays, weekends, and statutory holidays – including mornings, afternoons, evenings, and overnight shifts.
You can also enjoy Work from Home opportunities, competitive wages, as well as bilingual and shift premiums.
Training and Development
We’re committed to your growth – we even have progressive training and development programs to prove it. You can expect in-class or virtual education with on-the-job experience and development programs, featuring a variety of online and classroom courses to develop your skills.
You will be evaluated in class. Informal observations of attendance, participation, completion of assigned modules and progression of knowledge/skills from day to day and week to week are noted. Formal evaluations (testing scenarios) occur weekly, to ensure you are meeting the benchmarks and demonstrating the required skillset necessary to move ahead in the program, to exit training and to move into production taking live calls.
We’re firm believers in promoting from within. You’ll have access to all current job openings and the opportunity to move into a new role when possible. Our managers coach and develop their staff in their current positions while working with the employee to help them succeed.
What else should you know?
There are a few more job details and perks we want you to know about:
→We work towards the same goal of providing our callers with an unrivalled customer experience.→Our employee satisfaction survey results are high, and you will find a supportive and fun environment when you are here.→Our onsite locations are easily accessible by bus and car — and there are many amenities nearby.
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LOVE YOUR CAREER! - AIMEZ VOTRE CARRIÈRE!
We provide accommodation during the recruitment process for people with disabilities. If you require accommodation, please let us know.
Nous fournissons un hébergement lors du processus de recrutement pour des personnes handicapées. Si vous avez besoin d'un hébergement, merci de nous le faire savoir.